Privacy Policy

Effective Date: 01 Sep 2026

At Mekteng Legacy Enterprise ("we", "our", "us"), accessible at mektenglegacy.com, your privacy is important to us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your personal data. By using our website or placing an order, you agree to the practices described in this policy.

1. What Information We Collect

When you interact with our website or place an order, we may collect the following:

a) Personal Information (provided by you):

Full name
Phone number
Email address
Shipping and billing address
Order history and purchase records

b) Automatically Collected Information (when you browse our site):

IP address
Browser type and version
Device type (e.g., mobile, tablet, desktop)
Pages visited and time spent on the site
Referrer URL (the website you came from)
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders accurately
Deliver customer support and respond to your enquiries
Send order confirmations, shipping notifications, and delivery updates
Prevent fraud, misuse, and unauthorised transactions
Improve our website, products, and overall shopping experience
(With your consent) send promotional offers and updates — see Section 6

We only use your information for the purposes described in this policy and never for anything incompatible with those purposes.

3. How We Protect Your Information

We take the security of your data seriously and use industry-standard measures to protect it, including:

SSL encryption for all data transmitted between your browser and our website
Secure server infrastructure and firewalls
Access controls and audit logs to restrict and monitor internal access to personal data

However, please note that no method of transmission or storage is 100% secure. While we do our best to safeguard your data, you use our services at your own risk. We will never ask for your password or payment details via unsecured channels.

4. Sharing of Your Information

We do not sell or rent your personal data to third parties. We may, however, share your information with trusted parties only where necessary to operate our business:

Shipping and courier services — e.g., J&T Express, to deliver your orders
Payment gateway providers — e.g., Stripe, FPX, to process your payments securely
Service providers — e.g., website hosting, analytics, or IT support
Government or regulatory authorities — if legally required to do so

Any third party we share data with is bound by confidentiality and data protection obligations.

5. Cookies & Tracking Technologies

We may use cookies and similar tools to:

Maintain your session and login information
Track visitor behaviour and site performance (e.g., with Google Analytics)
Improve your shopping experience and remember your preferences

You may disable cookies in your browser settings at any time. However, please note that some features of our website may not work correctly without them (e.g., keeping items in your cart or staying logged in).

For full details, please refer to our separate [Cookie Policy].

6. Marketing & Communication

With your explicit consent, we may send you promotional emails, special offers, or updates about new products. You can:

Opt in or out at any time
Unsubscribe easily using the link provided in every marketing email

We will never send marketing messages without your consent, and you will not be penalised for opting out.

7. Children's Privacy

Our website and services are intended for users aged 18 and above (see our Terms & Conditions). We do not knowingly collect personal data from children under 13 years of age. If we become aware that such data has been collected, we will delete it promptly.

8. International Users

Our store is based in Malaysia but may be accessed globally. By using our website, you consent to your data being processed and stored in Malaysia. Please note that data protection laws may differ from those in your country of residence.

9. Your Rights

You have the right to:

Request access to the personal data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data (subject to legal or accounting retention requirements)

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable timeframe, typically within [30] days.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, it will be securely deleted or anonymised.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Mekteng Legacy Legacy
Email: kakishopper17@gmail.com
Website: mektenglegacy.com

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable laws. Any changes will be posted on this page with a revised Effective Date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.